Have a question or comment?

Let's talk! Here's how you can reach us.

Give us a call at 855-582-4537

Send us an email anytime at: support@beelinebikes.com

Pricing is based on labor required plus the cost of parts. Every bike is different, and the total service charge depends on the condition of the bike and the complexity of service needed. At check-in, your bike will be assessed and you will be provided a quote before beginning work.
You can pay after your appointment using cash, check or credit card (some limitations may apply).
Log in to your Beeline account here and locate the appointment in your account to view, edit or cancel.
As a courtesy, if you must cancel an appointment, please do so at least 24 hours in advance. There is no fee for cancellations.
Yes. To set up a group appointment, email support@beelinebikes.com to get things started.
Bring your bike out to the mobile shop during the 30-minute check-in window you selected. For location details, refer to the sign-up link. The mechanic will assess your bike and provide a detailed quote before beginning work. When finished, the mechanic will contact you via email, text or phone to review the work performed and collect payment.
We service all types of bikes, including high end road, triathlon, mountain, electric, city, hybrid, kids’, tandems and trikes.
We ask that someone be on site to show the mechanic to the bike, approve of the work performed, and provide payment once the service is completed.
Our mobile shops and bike shop partners are stocked with the most common replacement parts and accessories. In the event a special part needs to be ordered, our partners will work with you to schedule a follow-up appointment based on the arrival time of the part.
You will receive an email with the estimated date your bike will be available for pickup. Once your bike available for pickup you will receive an email letting you know it’s ready. The bike shop phone number is provided in the emails and you can feel free to call the shop with any questions regarding add-on accessories or special requests.

Use the schedule now button on the Beeline website.

Make sure to:

  • Choose a time after the scheduled delivery date for your bike (check with your Amazon order for tracking information). The start time you choose on Beeline is the time the mechanic will show up. This may differ from the start time you see in Amazon.

  • Add a note in Beeline’s special requests section with your Assembly Order ID (this is a different number than your bike purchase order).